Difference between revisions of "Report a technical problem"

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(Created page with "To report a problem with the MR system, you can either: * email [mailto:tina.pavlin@biomed.uib.no Tina] directly or * register the problem in our booking system. To register...")
 
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To report a problem with the MR system, you can either:
 
To report a problem with the MR system, you can either:
  
* email [mailto:tina.pavlin@biomed.uib.no Tina] directly or
+
* '''email [mailto:tina.pavlin@biomed.uib.no Tina]''' directly or
* register the problem in our booking system.
+
* '''register the problem in our booking system'''.
  
 
To register the problem in the [http://elabexperts.com/bergen/Public/FacilityLogin.aspx booking system], do the following:
 
To register the problem in the [http://elabexperts.com/bergen/Public/FacilityLogin.aspx booking system], do the following:

Revision as of 14:16, 3 May 2013

To report a problem with the MR system, you can either:

  • email Tina directly or
  • register the problem in our booking system.

To register the problem in the booking system, do the following:

  • Login into the booking system,
  • Click on the instrument picture in the Home menu or the magnifying glass under Instrument,
  • Under More details, there are 5 flags: Issues, Contacts, Questions, Comments, Instrument FAQ. Select Issues,
  • Click Add new issue,
  • Explain the problem and choose the degree of priority.
  • The administrator of the instrument, in this case Tina, will be notified of the problem.
  • When the problem is resolved, this will be indicated in the rightmost column.
  • You can also Add new comment if you have general comments about the instrument or the facility.