Report a technical problem: Difference between revisions
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To report a problem with the MR system, you can either: | To report a problem with the MR system, you can either: | ||
* '''email [mailto: | * '''email [mailto:hans.rolfsnes@uib.no Hans Olav]''' directly or | ||
* '''register the problem in our booking system'''. | * '''register the problem in our booking system'''. | ||
Revision as of 10:01, 25 August 2016
To report a problem with the MR system, you can either:
- email Hans Olav directly or
- register the problem in our booking system.
To register the problem in the booking system, do the following:
- Login into the booking system,
- Click on the instrument picture in the Home menu or the magnifying glass under Instrument,
- Under More details, there are 5 flags: Issues, Contacts, Questions, Comments, Instrument FAQ. Select Issues,
- Click Add new issue,
- Explain the problem and choose the degree of priority.
- The administrator of the instrument, in this case Tina, will be notified of the problem.
- When the problem is resolved, this will be indicated in the rightmost column.
- You can also Add new comment if you have general comments about the instrument or the facility.