Report a technical problem: Difference between revisions
No edit summary |
No edit summary |
||
| Line 10: | Line 10: | ||
* Click ''Add new issue'', | * Click ''Add new issue'', | ||
* Explain the problem and choose the degree of priority. | * Explain the problem and choose the degree of priority. | ||
* The administrator of the instrument, in this case [mailto: | * The administrator of the instrument, in this case [mailto:Hans.Rolfsnes@uib.no Hans Olav], will be notified of the problem. | ||
* When the problem is resolved, this will be indicated in the rightmost column. | * When the problem is resolved, this will be indicated in the rightmost column. | ||
* You can also ''Add new comment'' if you have general comments about the instrument or the facility. <br><br> | * You can also ''Add new comment'' if you have general comments about the instrument or the facility. <br><br> | ||
Revision as of 10:03, 25 August 2016
To report a problem with the MR system, you can either:
- email Hans Olav directly or
- register the problem in our booking system.
To register the problem in the booking system, do the following:
- Login into the booking system,
- Click on the instrument picture in the Home menu or the magnifying glass under Instrument,
- Under More details, there are 5 flags: Issues, Contacts, Questions, Comments, Instrument FAQ. Select Issues,
- Click Add new issue,
- Explain the problem and choose the degree of priority.
- The administrator of the instrument, in this case Hans Olav, will be notified of the problem.
- When the problem is resolved, this will be indicated in the rightmost column.
- You can also Add new comment if you have general comments about the instrument or the facility.